We distinguish between four types of management activities.

Technical management

The teams in our offices handle the technical management of a building. Each co-owned building has one building manager as its contact person. He or she is the link between the building and the property manager’s office. The building manager receives support from our legal, administrative and financial experts.

The building manager’s range of duties is broad. It includes:

• finalising mandatory maintenance and inspection contracts;

• requesting tenders;

• following up on repairs and renovation projects;

• processing insurance claims: ascertaining the damage, filing a claim, arranging an assessment, settling the payment and finalising the dossier;

• taking so-called ‘urgent and precautionary measures’ to manage the building with due diligence;

• leading the general meeting of the co-owners’ association;

• implementing the technical decisions adopted by the general meeting;

• informing co-owners about relevant legislative changes, e.g. the EPC rules for the building’s common parts, the eco-design regulation, the new law on co-ownership, etc.

At Gerantis, we innovate in digital applications that help our building managers work more efficiently. A good example of this is the digital and hybrid co-owners’ association meetings. Co-owners are no longer required to be physically present at co-owners’ association meetings. They can participate in the meeting from home or even from abroad.

Legal management

At Gerantis, we have a team of legal advisers who specialise in co-ownership law. They regularly inform our building managers about legislative changes and their concrete consequences. 

Our legal experts also offer assistance at crucial moments: 

• They offer assistance to promoters and notaries when drafting articles of association for blocks of residential apartments: 

• unambiguously describing the common and private parts of the building;

• determining who should make what contribution to pay for the communal expenses;

• and drawing up a building’s house rules.

• They assist co-owners’ associations in their accounts receivable management, in the event of non-payment proceedings or the bankruptcy of a business located within a co-owners’ association.

• If a co-owners’ association wants to start legal proceedings, our legal experts will search their network for suitable assistance, depending on the specific subject, situation and history.

Administrative management

We organise the administrative management of the buildings in our portfolio centrally in the Gerantis group. 

As a representative of the co-owners’ association, we take on the following tasks:

• written correspondence;

• archiving all necessary documents, reports, etc.;

• the bookkeeping;

• managing the building’s insurance dossiers.

To perform these tasks as efficiently as possible, our staff use the Dobby management software in and out of the office. This way, they always have access to all information and documents.

Financial management

We also organise the financial management of buildings centrally in the Gerantis group. This is a sensitive subject, so we proceed with great caution. 

Financial management includes:

• Mapping the flow of funds within a financial year. This is done according to the provisions of the co-ownership law and the rules in the buildings’ articles of association. Extra attention is paid to using the correct division formulas and settling costs correctly among co-owners.

• Preparing an annual budget, i.e. identifying and correctly budgeting for recurring yearly expenses.

• Paying co-owners when settling insurance claims.

Here, too, we use the Dobby management platform so that co-owners always have a clear view of the financial situation via the mobile application.